1. Introduction
At Nirvana Counselling Center, we are committed to safeguarding your personal information. This Privacy Policy outlines our practices and responsibilities in handling your data when you submit inquiries, book consultations, fill out forms, or use our services online or offline.
By using our website and providing your information, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you interact with us:
a. Personal Information
- Full Name
- Phone Number
- Date of Birth (if submitted for application processing)
- Academic Information (transcripts, certificates, etc.)
- Passport details (only if you proceed with application services)
b. Inquiry & Communication Information
- Messages or inquiries submitted through forms, WhatsApp, email, or social media
- Feedback or responses from consultations
c. Website Usage Information
- IP address
- Browser type
- Device information
- Cookies and usage data (Collected automatically for analytics and website improvement)
3. How We Use Your Information
We use the collected information solely for counseling and service-related purposes, including:
- To contact you regarding your inquiry
- To schedule counselling sessions
- To assess your eligibility for study-abroad opportunities
- To guide you through university selection, documentation, and application processes
- To send important updates, reminders, or service-related notifications
- To improve our website, services, communication, and user experience
- For internal data analysis and record-keeping
4. Data Sharing & Disclosure
When you request us to apply to universities or institutions on your behalf, we may share your documents with:
a. With Your Consent
- Universities and colleges
- Application portals (e.g., ApplyBoard, Adventus, direct university portals)
b. Service Providers
We Smay share limited information with trusted partners such as:
- Email service providers
- Data storage providers
- IT/technical support
These partners are required to protect your data and use it only for service-related purposes.
c. Legal Requirements
We may disclose information if:
- Required by law, court order, or government authority
- These partners are required to protect your data and use it only for service-related purposes.
We never share your personal information for marketing purposes without your explicit consent.
5. Data Protection & Security
We take appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
While no online system is 100% secure, we follow best practices to safeguard your information.
6. Your Rights
You have the right to:
Request access to your personal information
- Request access to your personal information
- Request correction or updates
- Request deletion of your data (where applicable)
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
7. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Nirvana Counselling Center
Bagbazar, Kathmandu, Nepal